Frequently Asked Questions

Frequently asked questions

What does Terrazzo Store offer?

Terrazzo Store is the online shop of KaroIstanbul.
We offer Terrazzo Coffee Tables, Terrazzo Dining Tables, Terrazzo Tiles and Symbol Cement Tiles

Can I customize a Dining or Coffee Table?

Definitely Yes!
If you wish to customize your dream dining or coffee table please contact us.
Our Design Team is able to customize the tables according to your desires.
Click here to contact us.

Is the Shipping included?

Shipping is included in the price for all of our Terrazzo Accessories, Terrazzo Coffee Tables and Symbol Cement Tiles.
Shipping is not included in the price for Terrazzo Tile orders.
Please contact us before making a purchase so we can calculate your shipping fee.

How many days will it take for my package to be delivered?

After your goods have been shipped: It takes 1-2 business days for deliveries to Western Europe.
It takes 2-3 business days for deliveries to Eastern Europe, Scandinavia and North America. It takes 3-5 business days for deliveries to Middle East and Far East.
It takes 4-6 business days for deliveries to the rest of the World.
Please note that these datas are for small air deliveries ( terrazzo tables, accessories etc) for large tile orders we prefer land and sea route accordingto your location and the delivery might take from 1 to 4 week according to your location.

Can I cancel or return an order

To read our cancel and refund policy please click here.

Can you integrate my logo to your products

Again, Definitely Yes!
Please contact us if you wish to have your logo attached to the products you wish to purchase, our design team is here to help you.

Do I have to apply sealing to the purchased products

Since Terrazo Tiles and Tables are cement based they are quite absorbent materials so it is always a good idea to apply sealing to the purchased products.

Do you have any showrooms?

KaroIstanbul has three showrooms.
We have one showroom in Istanbul one in Frankfurt and one in London.
Currently our Frankfurt and London showrooms are not open due to the extraordinary situation created by COvid-19 pandemic.
We are planning to reopen our showroom this summer(year 2021) and start to accept our guests.
Our Istanbul Showroom is open from Monday to Friday (09:00 - 18:00)

What are the payment methods?

We accept all kind of Debit and Credit cards.
If you wish not to use your Credit or Debit card you can transfer the payment to our bank account.
Choose manuel payment and you will see all the details