Sales Terms and Conditions



Title: Mavi Pencere Güzel Sanatlar Tasarım Yap. San. ve Tic. Ltd. Şti.
Address: Operatör Cemil Topuzlu Caddesi. No:85/B 34728 Kadıköy/İstanbul/Türkiye
Telephone: 0216 660 18 68
Fax: 0216 660 18 66
Email address:
Name / Surname / Title:
Telephone :
E-mail address :


The subject of this contract is that the Customer has made an order electronically from the website https://www. and the code, name, number and sales price are specified in Article 3.1.
It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer regarding the sale and delivery of the product / products.


The main features of the goods or services are available at
The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.
In domestic sales of the Contractual goods or service, taxes and shipping and return shipping costs are included in the sales price. In international sales, shipping and insurance costs are included in the sales prices.


Delivery address :
Person to be Delivered:
Billing Information :
Product shipments will start within 3 working days at the latest after the product is supplied by Mavi Pencere Güzel Sanatlar Tasarım Yap. San. ve Tic. Ltd. Şti.


Since the payment will be made in cash or by credit card, delay interest is not applied by the SELLER.


4.1) BUYER, on the website
He declares that he has read the preliminary information about the qualifications, sales price and payment method and delivery and has given the necessary confirmation electronically. RECEIVER; By confirming this Preliminary Information electronically, it confirms that the SELLER has received the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information, before the conclusion of the distance contracts.
4.2) The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER’s place of residence for each product, provided that it does not exceed the legal 30-day period.

4.3) The SELLER cannot be held responsible for the delivery of the ordered product to the BUYER due to all kinds of problems that the cargo company may encounter during the delivery of the product to the BUYER. If the BUYER is not present at the address of the BUYER at the time of the delivery of the products and the persons at the address do not accept the delivery, the SELLER will be deemed to have fulfilled the action in this regard. If there is no person to receive delivery at the address, it is the responsibility of the BUYER to contact the cargo company and follow the shipment of the products. If the product is to be delivered to another person / organization from the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered is not at the address or does not accept the delivery. In these cases, any damage caused by the BUYER’s late delivery of the Product and the cargo of the Product.
The expenses incurred due to waiting in the company and / or returning the cargo to the SELLER belong to the BUYER. The contractual Product is delivered to the BUYER or to the third person / organization at the address indicated on the INTERNET SITE, on the condition that the legal 30-day period is not exceeded, on the following principles. The SELLER sends and delivers the Products through the contracted cargo company for their shipments. If this cargo company does not have a branch in the place where the BUYER is located, the BUYER must receive the Product from another close branch of the cargo company notified by the SELLER. Products that are in stock are delivered to cargo within three (3) business days at the latest from the order date. However, if there are products with the campaign in the same order, the campaign is expected to end and then, within 3 (three) business days at the latest, all the Products subject to the order will be delivered to the cargo company to be delivered to the person and address notified by the CONSUMER during the order. given. Cargo Companies deliver the shipments received from the SELLER to the BUYERS within an average of 3 (three) working days under normal conditions, although it varies according to their distance.
4.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
4.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.
4.6) If the SELLER cannot fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, this situation is due to the performance arising from the contract.
the consumer notifies the consumer before the expiry of the obligation and returns the total price to the BUYER within 10 business days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.8) After the delivery of the product, if the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons in a way not caused by the BUYER’s fault, the BUYER will be delivered to the SELLER if the relevant bank or financial institution does not pay the product price. must return the product to the SELLER within 3 business days, provided that it has been received. In this case, shipping costs belong to the BUYER.
4.9) If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is eliminated. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days. For the payments made by the BUYER by credit card, the amount of the product is returned to the relevant bank within 7 working days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER accounts after the return to the bank is entirely related to the bank transaction process, the BUYER will not be able to intervene in any way for possible delays and it may take 2 to 3 weeks for the bank to reflect the amount returned to the credit card by the bank. it is already accepting.


In cases where the CUSTOMER exercises the right of withdrawal or the product subject to the order cannot be supplied for various reasons or the arbitration committee decides to refund the price to the CUSTOMER, the SELLER will return the entire amount collected to the credit card in one time within 14 days. If the CUSTOMER purchased the product in installments by the bank, the payment is refunded to the CUSTOMER’s credit cards in the same amount of installments. If the return date does not coincide with the card’s debit dates, 1 (one) refund will be reflected on the card each month and the CUSTOMER will receive the installments paid before the return, after the end of the installments of the sale, the number of installments paid before the return will be deducted from the existing debts.

In case of return of purchased products; The SELLER will refund the entire amount collected to the credit card from which the collection was made at once. If the CUSTOMER purchased the product in installments by the bank, the payment is refunded to the CUSTOMER’s credit cards in the same amount of installments. If the return date and the card’s cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month and the CUSTOMER
The installments paid before the return will take more months after the installments of the sale are over, the number of installments paid before the return will be deducted from the existing debts.

The CUSTOMER acknowledges and undertakes that he has read and accepted this procedure.


RECEIVER; In distant contracts related to the sale of goods, the product can use the right to withdraw from the contract by refusing the goods within 14 (fourteen) business days from the date of delivery to the person / organization at the address indicated, without any legal and criminal liability and without any justification. In distance contracts for service provision, this period starts on the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts whose service is started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. In order to use the right of withdrawal, a written notification must be sent to the SELLER by fax or e-mail ( within 14 business days and the product must not be used within the framework of the provisions of article 5-e. If this right is exercised, a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. b) The petition specified when using the right of withdrawal, c) The box, packaging, and standard accessories, if any, of the products to be returned are complete and
It must be delivered undamaged. e) If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. Custom sizes and products cannot be returned by the SELLER. The products for which the right of withdrawal is to be used must not be used.


In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the settlement of the SELLER are authorized up to the value declared by the Ministry of Industry and Trade.
In the event of the order, the BUYER is deemed to have accepted all the terms of this contract.
This Agreement has been made for commercial purposes.

SELLER: Mavi Pencere Güzel Sanatlar Tasarım Yap. San. ve Tic. Ltd. Şti.